Privacy Policy

How and when we use your information. Privacy Policy

Updated: February 28, 2017

We are committed to protecting the privacy of our customers while at the same time providing a personalized and valuable service. While it is important for us to collect personal information about you, all such information will be collected with your consent.

Anonymous Information

This type of information cannot be linked to an individual customer. We may use a “cookie” or your IP Address to recognise your computer via our website. Cookies are small pieces of information that are stored by your browser on your hard drive. They are perfectly safe and do not contain any personally identifying information. We use this information to track overall site usage patterns and statistics.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties, but these statistics will not contain any information about you from which you could be identified.

Personally Identifiable Information

As part of the registration process when you order from, we ask for basic information about you, including your name, telephone number, email and delivery address as well as a range of information relating to your dietary needs. This information is needed to be able to process your order and to correctly deliver to you. We will also pass your address and telephone number to our delivery team so that they can call if there are specific instructions to do so. We may also ask for some optional demographic information that we use to understand who our customers are and what you want. This information enables us to make ongoing changes to our services so that we can improve our products and services and match them to your needs and desires. When you subscribe, you will be subscribed to receive our email newsletter, but you will be able to unsubscribe from this if you prefer. We may also use your information occasionally to notify you about our new services and products and to make recommendations to you and advise you of special offers we think you may be interested in.

Information about you will only be shared or transferred to carefully selected companies or trusted partners with your consent, or unless we are instructed to do so by a recognised legal authority.

Privacy Statement Changes may change this privacy statement at any time. You are advised to read this statement each and every time so that you are satisfied with the privacy conditions under which you provide with your personal information.

Retention of Records

We will keep Personal Information only as long as it is necessary, including for the purposes of updating the product or services or as required by law.

When the Personal Information is no longer required, it will be destroyed either by shredding or other approved destruction methods to prevent unauthorized parties from gaining access to the information during and after the process.

We will safeguard information in our custody.

We have developed and will maintain security procedures to safeguard Personal Information against loss, theft, copying, and unauthorised disclosure, use or modification. Access to Personal Information is restricted to employees and authorized service providers who need it to perform their work.

Credit and Debit Card Information

We need your credit or debit card information (card number, expiry date, and CSV number) to process your payments. All such information is only transmitted using secure servers over secure transmission methods. We will not use this information for any purpose other than to process your payments. All credit card information is stored securly with our credit card payment processor and only keeps a unique card reference ID for recurring payments.

Your Consent

By placing an order with us and/or by using the website, you consent to the collection and use of your information by us. All changes to our privacy policy will be updated on the website and/or posted to you so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. You can enquire about the information that you have given us by contacting us.